APIs, Service Oriented Architecture, Location Based Services, Tracking Gadgets, Smart Phone Apps, Payment Gateways, Google Maps, Big Data, Social Integration
When materials and components routinely cross thousands of miles in their supply chain journey, it seems implausible that the final, short stretch of home delivery could pose a challenge. The last mile is historically inefficient, however, and can account for 40 percent to 50 percent of a company’s logistics costs. Between continuously changing routes, rising fuel costs and the burdening cost of delivering individual items to distinct locations, it’s increasingly important for companies to remain on top of innovative solutions that address delivery concerns, specifically as it relates to the last mile.
The final stage of delivery is the physical touchpoint between a company and their customers, meaning this final stage of the process has the largest impact on customer satisfaction and sets customer expectations for future interactions (e.g., How was the delivery process? Did the product reach the customer in time? Was it delayed? Is it damaged?). From the company’s standpoint, the last mile also offers great opportunities to drive new efficiencies. This balance between customer satisfaction and delivery optimization has caused the last mile to be top-of-mind—and rightly so.
Last mile delivery challenges fully controlled and efficiently managed !